Refund policy

Right of withdrawal

The Consumer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 days of receiving the Products. If a single order is delivered in separate shipments, the period runs from receipt of the last Product.

To exercise the right of withdrawal, the Consumer must send an explicit statement to info@betruffle.com, using the form in section 10 or any other written statement [or through the dedicated withdrawal function available on the Site].

The Consumer must return the Products within 14 days of notifying the withdrawal, intact and in their original sealed packaging. The direct costs of returning the Products are borne by the Consumer.

The Seller will refund all payments received, including standard delivery costs, within 14 days of being notified of the withdrawal, using the same payment method used for the purchase. The Seller will not refund the additional cost of any delivery method other than the least expensive standard delivery method that the Consumer may have chosen. The refund may be withheld until the Products have been received or proof of their shipment has been provided.

Exclusions from the right of withdrawal

Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for:

Sealed Products that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery;
Products made to the Consumer's specifications or personalised at the Consumer's request.

Products kept in sealed and intact packaging remain subject to the right of withdrawal.