Terms and Conditions of Sale

These Terms govern the use of the website www.betruffle.com (the "Site") and the sale of the truffle-based products offered through the Site.

1. Definitions

• Seller: Be Truffle Srl, with registered office at Via delle Imprese 4 - 00030 San Cesareo (RM), Italy, VAT no. IT17100141005, REA RM - 1695841, email info@betruffle.com, tel. +39 06 957 0115.
  
• Site: the website www.betruffle.com.
  
• Products: the food products sold by the Seller through the Site.
  
• User: anyone who accesses or uses the Site.
  
• Consumer: an adult natural person who purchases for purposes unrelated to his or her trade, business, craft or profession.
  
• Business Customer: a natural or legal person who purchases in the course of their trade, business or profession, providing their VAT number.
  
• Terms: these terms and conditions.

2. Scope

Use of the Site and placing an order imply acceptance of the Terms. The Terms in force on the date the order is placed apply. The Seller may amend them at any time; amendments do not apply to orders already concluded. Users are invited to read, save or print the Terms before purchasing.

3. Products

Products are described on their respective pages, with their essential characteristics, the mandatory food information (ingredients, allergens, nutritional values, storage instructions), price and availability. Images are for illustration only. In the event of minor differences between the description and the Product, the information shown on the label prevails.

4. Orders and conclusion of the contract

Only adults may purchase. The presentation of the Products on the Site is an invitation to make an offer; the User's order is a contractual proposal. The contract is concluded when the Seller sends the order confirmation to the email address provided by the User, containing a summary of the Products, prices, shipping costs, taxes, delivery address and information on the right of withdrawal.

If a Product is unavailable, the Seller will inform the User and, if the User does not accept the new terms, will refund any amount paid within 14 days.

The User must check the details in the order confirmation and promptly report any errors.

5. Prices, taxes and payments

Prices are expressed in euros and include VAT where due. Shipping costs and any taxes are shown in the summary before the order is confirmed.

For sales to Business Customers established in another EU Member State with a valid VAT number verified in the VIES system, the transaction is not subject to VAT pursuant to Article 41 of Italian Decree-Law 331/1993. For shipments to non-EU countries, the transaction is not subject to VAT pursuant to Article 8 of Italian Presidential Decree 633/1972; duties, import taxes and customs charges of the destination country are borne by the recipient, unless otherwise indicated at checkout.

Payments are accepted by credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal, through certified third-party providers. The Seller does not come into possession of payment data. If payment is not authorised, the order is not processed.

The Seller may change prices at any time, without effect on orders already concluded.

6. Invoicing

Customers who want an invoice must enter their tax details when ordering or send them to info@betruffle.com by the date of the order. Italian Business Customers must provide a VAT number and an SDI recipient code or PEC (certified email) address. The invoice is issued on the basis of the data provided by the Customer, who guarantees its accuracy.

7. Shipping and delivery

Products are shipped by express courier to the address given by the User. Shipping methods, costs and estimated delivery times are shown at checkout and in the order confirmation; delivery times run from the moment the goods are handed to the courier.

Upon delivery, the User is invited to check that the packaging is intact. In case of visible damage, the User may refuse the delivery or accept it with a specific reservation noted on the courier's document, and must notify the Seller within 7 days.

The risk of loss or damage to the Products passes to the Consumer upon delivery.

8. Right of withdrawal

The Consumer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 days of receiving the Products. If a single order is delivered in separate shipments, the period runs from receipt of the last Product.

To exercise the right of withdrawal, the Consumer must send an explicit statement to info@betruffle.com, using the form in section 10 or any other written statement.

The Consumer must return the Products within 14 days of notifying the withdrawal, intact and in their original sealed packaging. The direct costs of returning the Products are borne by the Consumer.

The Seller will refund all payments received, including standard delivery costs, within 14 days of being notified of the withdrawal, using the same payment method used for the purchase. The Seller will not refund the additional cost of any delivery method other than the least expensive standard delivery method that the Consumer may have chosen. The refund may be withheld until the Products have been received or proof of their shipment has been provided.

9. Exclusions from the right of withdrawal

Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for:

• Sealed Products that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery;
  
• Products made to the Consumer's specifications or personalised at the Consumer's request.
• Products kept in sealed and intact packaging remain subject to the right of withdrawal.

10. Withdrawal form

To be completed and sent to info@betruffle.com within the withdrawal period:

I hereby notify my withdrawal from the sales contract relating to the following products:

___________

Order number: ___________

Ordered on: ___________ / Received on: ___________

Full name: ___________

Address: ___________

Email used for the order: ___________

Date: ___________

11. Legal guarantee of conformity

Consumers are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code. The Seller is liable for lack of conformity that becomes apparent within two years of delivery; defects that become apparent within one year are presumed to have existed at the time of delivery, unless this is incompatible with the nature of the Product or of the defect. For food Products, the guarantee must be considered in relation to the best-before date or use-by date shown on the label.

To rely on the guarantee, the Consumer writes to info@betruffle.com or calls +39 06 957 0115, describing the defect and attaching photographic evidence, if possible.

12. Business Customers

The provisions of the Italian Consumer Code, including those on the right of withdrawal and the legal guarantee of conformity, do not apply to Business Customers. Any defects or non-conformities must be reported in writing within 8 days of delivery. The Court of Rome has exclusive jurisdiction over any dispute with Business Customers.

13. Intellectual property

Texts, images, trademarks, logos and all other content of the Site are the property of the Seller or of third parties who have authorised their use. Reproduction without written authorisation is prohibited, except for strictly personal use.

14. Liability

The Seller is not liable for disruptions due to causes beyond its control, including malfunctions of the internet, of payment providers or of couriers, nor for force majeure events; in such cases performance is suspended for the duration of the event. The Seller is not liable for incorrect tax documents resulting from inaccurate data provided by the User. The Consumer's mandatory rights under the law, and liability for wilful misconduct or gross negligence, remain unaffected.

15. Links to third-party sites

The Site may contain links to third-party sites over which the Seller has no control and for whose content the Seller is not responsible.

16. Privacy

Personal data is processed in accordance with the Privacy Policy.

17. Governing law and jurisdiction

These Terms are governed by Italian law. For disputes with Consumers, the court of the Consumer's place of residence or domicile has jurisdiction, if located in Italy. Consumers whose habitual residence is in another country remain entitled to the more favourable mandatory provisions of the law of that country.

18. Support and complaints

For information, complaints or support: info@betruffle.com – tel. +39 06 957 0115. The Seller undertakes to reply within 2 business days. The Consumer may also have recourse to the alternative dispute resolution (ADR) bodies provided for by the applicable legislation.

 

Last updated: 5 November 2026