Shipping policy

Shipping policy

Carriers
We ship by express courier (DHL, FedEx, UPS). At checkout, the services available for your destination are shown, with costs calculated in real time based on weight and address.

Order processing time
Orders are prepared and handed to the carrier within 1–2 business days of confirmation. Orders received on Saturdays, Sundays or public holidays are processed on the next business day.

Estimated delivery times (from handover to the carrier)

* Italy: 1–2 business days
* European Union: 2–4 business days
* United Kingdom and United States: 3–7 business days

Delivery times are estimated by the carrier and may vary for reasons beyond our control (customs checks, weather conditions, peak periods).

Costs
The shipping cost is shown at checkout before payment.

Tracking
Once your order has shipped, you will receive an email with the tracking number.

Shipments to the United Kingdom and the United States
For these destinations, duties, import taxes and customs charges, where due, are calculated and charged at checkout, before payment.

Delivery and damage
Upon delivery, check that the parcel is intact. In case of visible damage, refuse the delivery or accept it with a specific reservation noted on the courier's document, and write to us within 7 days at info@betruffle.com, attaching photos.

Failed delivery
If the parcel is returned because of an incorrect address or because the recipient was absent, the costs of a new shipment are borne by the customer.